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Q: How long will it take to get my orders?

Estimated delivery times: USA: 2–4 working days Europe: 3–7 working days Asia: 2–5 working days Other international regions: 5–12 working days

Q: What should I do if the firmware update stops?

1.There are two common situations: A.If you switched to another app (iOS users): Exit UB+ SEEK (swipe up to close it). Reopen the app — the update will resume automatically. B.If the update stops without switching apps: Press and hold the power button for 15 seconds (master reset). Exit and reopen UB+ SEEK. Follow the prompt to restart the firmware update. 2.Important: During firmware updates, please stay inside the UB+ SEEK app. iOS restrictions prevent background updates and may interrupt the process How do I perform a Master Reset on my speaker? To perform a Master Reset: Press and hold the power button for 15 seconds until the speaker restarts.

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Have a question ? We are here to help.

Our customer support is available monday to friday: 8am-8:30pm.Average answer time: 24h

Do you ship overseas?

Yes, we ship worldwide! Shipping is free for all orders over $99 USD. For orders below that amount, standard shipping rates will apply at checkout.

How long will it take to get my orders?

Estimated delivery times:
USA: 2–4 working days
Europe: 3–7 working days
Asia: 2–5 working days
Other international regions: 5–12 working days

Any question?

You can contact us through our contact page! We will be happy to assist you.

What should I do if the firmware update stops?

1.There are two common situations:
A.If you switched to another app (iOS users):
Exit UB+ SEEK (swipe up to close it).
Reopen the app — the update will resume automatically.
B.If the update stops without switching apps:
Press and hold the power button for 15 seconds (master reset).
Exit and reopen UB+ SEEK.
Follow the prompt to restart the firmware update.

2.Important:
During firmware updates, please stay inside the UB+ SEEK app. iOS restrictions prevent background updates and may interrupt the process
How do I perform a Master Reset on my speaker?
To perform a Master Reset:
Press and hold the power button for 15 seconds until the speaker restarts.

Our customer support is available monday to friday: 8am-8:30pm.Average answer time: 24h