Business Partner
Share details about your brand with customers. Introduce products, make announcements, or greet visitors to your store.
Hong Kong
MRG (HK) Limited
RM30, 2/F, 26-38 Sha Tsui Road, Tsuen Wan, N.T.
https://www.mrghk.com/
South Korea
Taein Machinery Co., Ltd.
Deoksan Building, 865 Dongil-ro,Jungnang-gu,Seoul
Singapore
Signeo Design-Richgo (S) Pte. Ltd.
33, UBI AVENUE 3, #07-72, VERTEX, Tower A,
SINGAPORE 408868
https://signeo-sg.com/
UK London
Selfridges &Co
400 Oxford St, London W1A 1AB, United Kingdom
France
Kim Corp
5 impasse de l'Hers - ZI la violette 31240 - L'Union France
Thailand
Gen S Co.Ltd
410 ซอยพระยาสุเรนทร์ 30 แขวงบางชัน เขต
คลองสามวา กรุงเทพฯ 10510 เขต คลองสามวา
กรุงเทพฯ 10510
www.generation-s.co.th/th
Have a question ? We are here to help.
Do you ship overseas?
Yes, we ship worldwide! Shipping is free for all orders over $80 USD. For orders below that amount, standard shipping rates will apply at checkout.
How long will it take to get my orders?
Estimated delivery times:
USA: 2–4 working days
Europe: 3–7 working days
Asia: 2–5 working days
Other international regions: 5–12 working days
Any question?
You can contact us through our contact page! We will be happy to assist you.
What should I do if the firmware update stops?
1.There are two common situations:
A.If you switched to another app (iOS users):
Exit UB+ SEEK (swipe up to close it).
Reopen the app — the update will resume automatically.
B.If the update stops without switching apps:
Press and hold the power button for 15 seconds (master reset).
Exit and reopen UB+ SEEK.
Follow the prompt to restart the firmware update.
2.Important:
During firmware updates, please stay inside the UB+ SEEK app. iOS restrictions prevent background updates and may interrupt the process
How do I perform a Master Reset on my speaker?
To perform a Master Reset:
Press and hold the power button for 15 seconds until the speaker restarts.