Shipping & Warranty
WARRANTY PERIODS (Begins from delivery date)
Speaker: 1 year
Other accessories: 1 year
Warranty Details
Our warranty guarantees that all items will be free from material and engineering defects and work as advertised.
A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and wireless charging functionality.
Exclusions:
- 1. The warranty does not extend to damage from normal wear and tear, abuse or on purpose, alterations, misuse, demagnetization of magnetic strip bank cards, cosmetic damage that does not affect functionality (such as scratches, stained magnets, or fading logos). Any damage to, loss of the cardholder’s contents, loss of use, loss of data, or similar are not covered.
- 2. The warranty is non-transferable and only covers the original end-user purchaser. UB+ will only authorize the warranty claim if the product was purchased from an official store.
- 3. Customers must provide a valid order number or matching email address to make a claim.
- 4. This limited warranty covers only UB+ products and won’t cover damage to any device or personal property.
TO MAKE A CLAIM
To make a claim, or if your shipment arrived damaged or defective, please contact us at Hello@ub-plus.com for a quick solution.
Limitation Of Liability
If a package or item delivered to you arrives damaged, please refuse the shipment or contact us (hello@ub-plus.com) immediately. Please retain all packing materials unless instructed otherwise by UB+. Claims for damaged or missing items must be reported immediately or within three days of receipt of your shipment. UB+ will not be responsible for lost or damaged returned shipments.
SHIPPING CHARGES
Shipping charges, including special handling and any other related costs, are non-refundable.
Please do not use a collect on delivery service.
If you receive any portion of your order damaged, please contact us before returning the items. PITAKA will not reimburse you for any unauthorized shipping expenses incurred.
Please retain all shipping materials for the courier pick up and inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion.
We will not reimburse you for overnight, express, or other specialized services.
CANCELLING OR CHANGING AN ORDER
If you would like to change or cancel an order, please contact us as soon as possible. We will attempt to accommodate order changes to the extent possible before shipping confirmation. Some changes may result in a shipping delay.
We cannot accommodate changes or cancellations on special order requests and orders that have already shipped.
If your order has already shipped, please contact us to set up a merchandise return once you have received it.
‘FREEBIE’ TERMS & CONDITIONS
Free gifts are not for resale and will not be replaced if lost or stolen.
Free gifts are provided on an "as is" basis (with its present look or condition) without further warranty. These include but are not limited to, lost, misplaced, destroyed, or stolen free gifts once they are claimed. These gifts are not redeemable for cash and cannot be transferred or exchanged.
Shipping
FREE WORLDWIDE SHIPPING
All orders of $150 and over (including sale and closeout items) qualify for free express shipping, except for the out-of-delivery-area (ODA).
All orders use premium express delivery service based on recommendations from our freight forwarder.
Shipping time varies according to different countries and regions.
Generally speaking, it would take 2 - 10 days.
For some specific cases, please check the following table for references.
Shipping
FREE WORLDWIDE SHIPPING
All orders of $150 and over (including sale and closeout items) qualify for free express shipping, except for the out-of-delivery-area (ODA).
All orders use premium express delivery service based on recommendations from our freight forwarder.
Shipping time varies according to different countries and regions.
Generally speaking, it would take 2 - 10 days.
For some specific cases, please check the following table for references.
Have a question ? We are here to help.
Do you ship overseas?
Yes, we ship worldwide! Shipping is free for all orders over $80 USD. For orders below that amount, standard shipping rates will apply at checkout.
How long will it take to get my orders?
Estimated delivery times:
USA: 2–4 working days
Europe: 3–7 working days
Asia: 2–5 working days
Other international regions: 5–12 working days
Any question?
You can contact us through our contact page! We will be happy to assist you.
What should I do if the firmware update stops?
1.There are two common situations:
A.If you switched to another app (iOS users):
Exit UB+ SEEK (swipe up to close it).
Reopen the app — the update will resume automatically.
B.If the update stops without switching apps:
Press and hold the power button for 15 seconds (master reset).
Exit and reopen UB+ SEEK.
Follow the prompt to restart the firmware update.
2.Important:
During firmware updates, please stay inside the UB+ SEEK app. iOS restrictions prevent background updates and may interrupt the process
How do I perform a Master Reset on my speaker?
To perform a Master Reset:
Press and hold the power button for 15 seconds until the speaker restarts.